Shipping & Returns

Shipping:

  • USPS is our preferred shipping company.  UPS will be used for larger orders and shipping charges will be adjusted, we will call you first to discuss options.
  • International orders are billed by weight and size of box.  Duty, Tax, VAT are the responsible of the customers.  All packages are shipped without insurance as the USPS does not offer this option.  
  • Return packages, customers will be charged for all fees associated with the return.
  • Shipping charges are non-refundable unless Royal Splendor has made a shipping error.

Returns & Exchanges:
We want you to be happy but at times we know that the item just doesn’t work for you.  Please follow the following:

  • Please contact us by calling us toll free (866) 544-2144 and return your item(s) within 15 days from original purchase date for a full refund of cost of the product(s) or we would be happy to exchange for another item you would like.
  • Please understand we can only accept your item new and unworn, free from smoke and pet hair.
  • Pack your return carefully.  Include your name, address, phone number and instructions.

Mail your package back to:
Red Hat Society Store
431 Webster St., Ste. B
Monterey, CA 93940

  • Shipping charges are non-refundable.  
  • It is recommended that you insure your return package as we are not responsible for lost packages.
  • All shipping charges are the responsibility of the customer.
  • Once your package is returned we will process your return within two weeks.  Your refund method will be processed by the method is was paid for.  For credit cards please allow at least two billing months to show up on your statement.  
  • Orders purchased by gift certificate are eligible for an exchange for other product(s) or the original credit card that purchased the gift certificate will be credited.   
  • Sale items and custom items are non-refundable.
  • Defective item, please contact us within 7 days for a replacement.